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iCharge Hidden Camera
for Home By Lawmate
Sale Price $345.00
Covert GPS Tracking
Device Starting at
Just $295.00
As Seen On
Sundays 8/7c on ABC
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Product
Returns
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| We
received
tons of packages every year.
Help us by doing your
part.
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| We
stand behind what we sell 100%. You are guaranteed
complete
satisfaction. If it's not right, we'll make it right.
Should
you ever have a problem with anything you purchase from
Covert
Systems Group, LLC rest assured that you are covered.
Please read the
following information
so there is no question what will happen in the
event you
need to return a product.
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| Returning
a product that is not working properly
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| Although
we test every product to ensure proper operation before
leaving
our shipping department sometimes things just happen
that cause
them to stop working. Whether it's rough handling
during
shipping or the product is just having a bad day, we'll
take
care of it.
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| Test,
re-test, and test it again...
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| Most
equipment malfunctions are not malfunctions at all. We
have found that operator error is to blame in 75% of
returns. What
this means is that you will be without the equipment you
ordered
for as long as it takes to ship to us and back to you.
It
also means that you will be paying for shipping charges
both
ways. We DO NOT pay for shipping if the equipment is in
perfect working order when it reaches our technicians.
Read the directions
that came
with your equipment. Check all the connections.
Call
us so that we can walk you through the setup process
if all
else fails. Our goal is for you to have equipment
that
works properly. Nobody benefits and everyone loses
when you have to return a product.
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| You've
tested the equipment and called us... still not
working.
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| Don't
worry. Stuff happens. We'll take care of it until
we make it right. Hopefully you saved all the original
packing material. If not, be sure to package the
equipment
properly.
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Return
Merchandise Authorization
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| IMPORTANT: You
are REQUIRED to
obtain a
RMA (Return Merchandise Authorization).
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| A
RMA is simply a number we use to track all returns.
This
number must be visible on the outside of your package so
that
it can be routed accordingly. Call us at 877-779-2261,
281-829-5577
or send an e-mail to rma@spygadgets.com
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|
 As
a matter of security we do not accept packages without
RMA numbers. Any
package that is received without a RMA number WILL BE
REJECTED
and returned to the sender. If for some reason a
package
is accepted and we cannot trace it's origin we will have
no choice
but to assume it is a threat and use it for target
practice.
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| Getting
your equipment to us
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| You
need to get the equipment back to us so that one of our
techs
can solve the problem. You have several options.
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| 1)
Self Service: You select a carrier. UPS, FEDEX,
US
Mail.... Package the equipment so that it is not
damaged during
transit. Obtain insurance and a tracking number.
Without
a tracking number there is no way to prove that it
arrived
here. If it is lost, you bear the burden of replacing
the equipment at your own cost. Include a copy of the
shipping receipt with the return and we will credit
the amount
to your credit card.
Pros: Avoid
shipping delays. Have working equipment back in
your
hands faster.
Cons: You
have to physically carry the package to the post
office or
call for a pickup. The up front cost of shipping.
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| What
happens when we receive your package
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| Malfunctioning
equipment is something we don't take very lightly. We
strive
to have a 0% return rate by testing and re-testing
before anything
leaves our shop. The fact that you have had to take the
time out of your day to return a non-working product is
very
troublesome to us.
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| We
make it right. One of our technicians is assigned to
your
piece of equipment to ensure proper operation. If it
can't
be repaired then we will simply replace it with a new
unit at
no cost to you.
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| 24
Hour Turnaround - We aim to have a working piece of
equipment
back on it's way to you within 24 hours. Most of the
time
we can have it back on the UPS truck by 5:00pm the day
we receive
it. All returns are shipped via UPS Ground service. If
you require Next Day Air we will simply charge you the
difference
in cost.
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| Restocking
Fees - This is EXTREMELY
IMPORTANT
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| If
you receive a product and decide you don't like it for
whatever
reason you must have it returned to us within 3 Days of
when
you received it. It must be marked with a date
stamp.
Anything you ship through the postal service, UPS, FedEx,
DHL, or
any other common carrier will have a date stamp and or
tracking
number.
You
must insure
the contents for the replacement value and opt for
package
tracking. If the package gets lost, stolen, damaged,
swept
away in a flood or another natural disaster we cannot be
held
responsible. The matter is strictly between you and the
carrier.
You must also ensure that
the product
has not been used. That means that the product
cannot be scratched,
dented, have greasy fingerprints all over it, or any
other type
of indication that you received benefit from it. We
must
be able to offer the unit for sale to another customer.
It has to be in as good condition as when you received
it along
with ALL packing material including but not limited to
plastic
baggies containing parts and bubble wrap. If you
receive
benefit from the product then you must pay for it
accordingly.
If the product is not on
it's way
to us in 3 days we must assume that you have received
some type
of benefit from it. We will charge you a 25%
restocking
fee. All shipping charges are non-refundable. This
is
only fair. After 30 days has elapsed from the time you
received
the product you own it. We will not accept it.
We will issue you a 100%
store
credit for the amount of the returned product as
long as it
meets the above criteria. This means that you may
receive
a product, decide you don't like it, return it, and get
something
else that suits your needs. In the past we've had some
customers
abuse this privilege so multiple returns on multiple
items over
an extended period of time is solely at our discretion.
Items Not Returnable
- Wearable Cameras and Equipment that touch the body: caps, watches, etc...
- Countersurveillance Equipment
- Software or Software Devices
Other Important
Information
Lawsuits and
Claims
All
lawsuits and
claims against Covert Systems Group, LLC must be filed
in Houston,
Harris County, TX. We will try to come to a positive
solution
before this step is necessary but you
do have
the legal right to pursue justice through the courts.
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